Refund Policy
At HumanKIND Glow, we are committed to providing products and services that empower and uplift. If you’re not completely satisfied with your purchase, we’re here to help!
1. Eligibility for Refunds
- To be eligible for a refund, items must be returned within 30 days of purchase.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Some products (e.g., digital downloads or custom items) may be non-refundable, as specified at the time of purchase.
2. How to Request a Refund
- Email us at humankindglow@gmail.com with your order number, details of the item, and reason for your return.
- Once we receive and inspect your return, we’ll notify you by email and provide an update on your refund status.
3. Processing and Refunds
- Refunds will be issued to the original payment method within 7–10 business days of receiving the returned item.
- Original shipping costs are non-refundable. If the item was received as damaged, please include a photo in your email to support the claim.
- If more than 14 days have passed since you sent back your item and you haven’t received your refund, please contact us.
4. Exchanges and Store Credit
- Exchanges are available for defective or damaged items. Please reach out to
humankindglow@gmail.com within 7 days of receiving the item for assistance. - In cases where a refund is not possible, we may offer store credit at our discretion.
5. Non-Refundable Items
- Gift cards, sale items, and downloadable items are not eligible for refunds.
- For custom orders or personalized items, refunds are not typically available unless the item arrives damaged or defective.
We strive to make your experience with HumanKIND Glow positive and impactful. If you have questions, please don’t hesitate to reach out!